سياسة الإلغاء والاسترجاع والاستبدال

We are committed to implementing the Saudi E-commerce System and the Consumer Protection Regulation, with organizing the right of cancellation, replacement, and return in a way that achieves a balance between the customer's interest and our operational commitment. Cancellation: The consumer has the right to cancel the order within 24 hours of completing the payment if the order preparation has not started. After the start of order preparation or issuance of the shipping bill, cancellation is only allowed if there is a legitimate reason such as delayed delivery without an excuse or the product not matching the agreed specifications. When canceling the order before starting preparation, the full amount is refunded. After the start of preparation, the store has the right to deduct administrative costs from the order value. To cancel the order, contact customer service within the specified period via the email or phone provided on the website. You can request a return or replacement of the product within: 48 hours for return from the date of receipt. 7 days for replacement from the date of receipt. Provided that the product is: Unused or unassembled. In its original condition. With full packaging and accessories. Attached with the original invoice or electronic receipt. A clear video or photo showing the process of opening the package on the date of receipt, and demonstrating the condition and contents of the product, to verify the received condition. Lack of this documentation may affect the possibility of accepting or processing the request, as the video or photo is an essential means to protect the rights of both the customer and the store. Requests are accepted in the following cases: Presence of a clear manufacturing defect. Error by the store. Returns or replacements are not accepted in the following cases: If the product has been installed or used. If damage or scratches are found due to misuse or improper installation. If the packaging has been opened or the original seals removed. If the reason is a wrong choice by the customer for the model or car category. If the product was purchased as part of a conditional offer with no return allowed, and this was clarified. Refund: The amount is refunded via the same payment method. Refund processes may take from 7 to 24 working days depending on the bank. Important notice: Orders made incorrectly due to choosing a product incompatible with the model or category of the car are not accepted for return or replacement. If the shipment is not received by the customer within five working days from the date of arrival at the shipping company's branch, the shipment will be automatically returned by the shipping company. If the customer wishes to resend the order after returning it, it will be reshipped on the condition of paying: • New shipping fees according to the shipping company's rates. • An additional fee of 30 Riyals, charged as a handling fee for the store for processing the reshipment. Please ensure receipt of orders on time to avoid these additional costs. Acknowledgment and Responsibility: The customer acknowledges full responsibility for verifying that the product matches their car's model and category before completing the purchase, and that they have reviewed all technical information and detailed product descriptions. They agree to abide by this policy without prejudice to their legal rights in case of defects or non-compliance with specifications. Photoboth Devices (Smart Camera Mirrors) The photoboth device comes with an operational warranty. In case of any problem with the device, please record a video and photos clearly showing the issue, and we will review them to determine the appropriate solution. • We are not responsible if the problem results from misuse or error by the customer. Please note that the photoboth is non-returnable and non-replaceable.